Garant\u00edas De Nivel De Servicio<\/b><\/p>\r\n\r\n
SERVICE GUARANTEES<\/b>\r\n
\r\n
99.9%\r\nNetwork Uptime Guarantee<\/strong> \r\n\r\n The Service Provider guarantees 99.9% network uptime and server stability for the server network where your dedicated server is located. This, however, does not refer to problems stemming from: \r\n<\/p>\r\n<\/p>\r\n a. Server Hardware Breakdown.<\/p>\r\n\r\n b. User error(s) or purposeful interruption(s) (e.g.\r\nif the client shuts his\/her own server down, the Service Provider is not\r\nresponsible for the downtime).<\/p>\r\n c. Failures due to software that is not explicitly\r\nsupported by the Service Provider. Consequently, if a hardware crash provoked\r\nby the customer happens, the Service Provider has no responsibility for the\r\nresulting downtime.<\/p>\r\n \r\n\r\n Network Outages or Unexpected\r\nDowntime<\/strong> is any unplanned or unexpected interruption in the\r\nnetwork availability due to hardware, software, network connectivity\r\nor data center problem, during which a 100% packet loss is\r\nexperienced.<\/p>\r\n\r\n<\/p>\r\n Scheduled Downtime<\/b> is any scheduled\r\ninterruption of the services for the purpose of network\r\nsoftware\/hardware upgrades, or replacement of any network equipment in\r\norder to be provided better service for the customers. Scheduled\r\ndowntimes occur within pre-notified downtime periods, with as many\r\nwarnings as possible sent via e-mail or posted in our news section\r\nminimum 24-hour in advance.<\/p>\r\n\r\n SUPPORT RESPONSE GUARANTEE<\/b>\r\n
The Service Provider guarantees that the server network where your dedicated server is located will be up and running at least 99.9% of the time during your subscription with us. However, we cannot be held responsible for upstream problems outside of our network and areas\r\nwhere the Service Provider has no direct\r\ninfluence, such as backbone provider failures, fiber-optic main line\r\ncuts, DNS or Registrar problems with subscribers’ domain names,\r\nrouting problems between a client’s location and our data center.\r\nThe uptime guarantee is also not applicable if the service\r\ninterruption was caused by a natural or unnatural event that is not\r\ndirectly under the control (or jurisdiction) of the Service Provider. The Service Provider may temporarily deny or terminate the\r\nService upon client’s failure to pay their charges at due time.<\/p>\r\n\r\n<\/p>\r\n
The Service Provider guarantees 24\/7 support available 365 days\r\nper year, for all the pre-installed software on your dedicated server. Support is available via email and the Dedicated Plan Manager integrated ticketing system. Tickets to the technical support are replied to within no more than 60\r\nminutes after they have been opened. Tickets to the sales staff are replied in 12 to 24 hours.<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":785,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-801","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/pages\/801"}],"collection":[{"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/comments?post=801"}],"version-history":[{"count":0,"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/pages\/801\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/pages\/785"}],"wp:attachment":[{"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/media?parent=801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}