{"id":788,"date":"2024-11-09T00:38:08","date_gmt":"2024-11-09T00:38:08","guid":{"rendered":"https:\/\/hosting.digimarketingnc.com\/cancellation-refund-policy\/"},"modified":"2024-11-09T00:38:26","modified_gmt":"2024-11-09T00:38:26","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/hosting.digimarketingnc.com\/es\/terms-and-conditions\/cancellation-refund-policy\/","title":{"rendered":"Pol\u00edtica de cancelaci\u00f3n\/reembolso"},"content":{"rendered":"

Hosting Digimarketing NC<\/span> Pol\u00edtica de cancelaci\u00f3n\/reembolso<\/b><\/p>\r\n\r\n

This Cancellation\/Refund policy is an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Hosting Digimarketing NC, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd.<\/a>, a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here<\/a>).
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\r\nFor the sake of brevity, Hosting Digimarketing NC, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.<\/p>\r\n\r\n CANCELLATION\r\n& REFUNDS<\/span><\/strong>
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The Service Provider's accounts are set up on a prepay\r\nbasis. The Service Provider's customers may\r\ndecide to cancel their accounts at any time, however, they will get a\r\nfull refund of the service only if the cancellation request is made\r\nwithin 30 days of purchasing of the account, according to our Money\r\nBack Guarantee Policy<\/u><\/p>\r\n

\r\nTo\r\ncancel an\r\naccount, the Customer needs to send an e-mail or support ticket to\r\nour Sales Department and provide any authentication credentials\r\nrequested by the Service Provider. Other forms of cancellation requests\r\nwill not be accepted. Any incentives (free bonuses, etc.) offered to\r\nthe Customer upon sign-up will be also canceled. <\/p>\r\n

\r\n Domain\r\nname\r\nregistrations\/transfers<\/i>, <\/i>service\r\nupgrades<\/i> y\r\n <\/i>web hosting plan renewals<\/i> are\r\ntreated as<\/i>\r\n non-refundable\r\nservices<\/span><\/i><\/strong>\r\n(see below) and cannot be cancelled or refunded after being activated\r\nupon customer request. The Customer will have the opportunity to\r\ntransfer his\/her domain away to another host.<\/p>\r\n

\r\nLate\r\ncancellations,\r\nas well as accounts canceled by the Service Provider due to TOS violations\r\n(where the customer has decided not to fix the violation) do not\r\nqualify for the 30-day money back guarantee.<\/p>\r\n

\r\nAll\r\ncredit requests\r\nfor VISA, MasterCard, American Express and Discover payments are\r\nprocessed within 48 hours of the submission of the refund request (by\r\ne-mail or ticket, as mentioned above). The funds will be credited\r\nback to the Customer's credit\/debit card and affect the Customer's\r\ncredit\/debit card balance in accordance with the credit\/debit card\r\nissuer's terms of service.<\/p>\r\n

\r\nAll\r\ncredit requests\r\nfor PayPal payments are processed within 48 hours of the submission\r\nof the refund request (by e-mail or ticket, as mentioned above). The\r\nfunds will be credited back to the Customer's PayPal account and\r\naffect the Customer's PayPal balance in accordance with the\r\nPayPal's terms of service.<\/p>\r\n
\r\nMONEY BACK GUARANTEE POLICY
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The Service Provider offers a 30-day\r\nmoney back guarantee<\/span>. If you are not\r\nsatisfied with our hosting services, you can submit a refund request in\r\na trouble ticket opened from your web hosting control panel, or via\r\nemail sent to billing@duoservers.com, and receive a full refund for your\r\nhosting plan within 30 days of the purchasing of the account. Please,\r\nNOTE that domain name registrations\/transfers are non-refundable\r\nservices.

\r\nAll recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.<\/p>
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\r\nNON-REFUNDABLE\r\nSERVICES<\/p>
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\r\n Non-Refundable\r\nServices<\/i>:<\/strong> all service upgrades, wallet refills and plan renewal services purchased from the Web Hosting Control Panel; all 1-year or multi-year domain registration or transfer services purchased at sign-up or from the Web Hosting Control Panel.<\/i><\/p>\r\n

\r\nAll\r\ndomain\r\nregistrations and domain transfers are final, do not include any\r\nmoney-back guarantee and will be subject to a fee that is calculated\r\non the basis of the actual NON-PROMOTIONAL annual price of the\r\npurchased domain's TLD, multiplied by the number of years of\r\nregistration or transfer. Any refund amount credited back to the\r\nCustomer in accordance with our 30-day money back guarantee will not\r\ninclude the cost of the non-refundable services (if any) that have\r\nbeen purchased with the Customer's web hosting plan upon sign-up\r\n(i.e. the Customer will be issued a partial refund on the original\r\ntransaction if he\/she has purchased non-refundable services within\r\nthe web hosting account).<\/p>
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\r\nCHARGEBACKS<\/p>
\r\n

\r\nChargebacks\r\nare not\r\nconsidered as a way of refunding. Any Customer who initiates a credit\r\ncard chargeback in response to a bill or order placed at the Service Provider will be subject\r\nto full investigation. <\/p>\r\n

\r\nWhen\r\nsigning up for\r\na web hosting account with the Service Provider, customers agree to the\r\nconditions explicated in our Acceptable\r\nUse\r\nPolicy (AUP) and the Web Hosting Terms of\r\nService. Thus, the Service Provider, as well as our authorized retailers\r\n(PayPal, WorldPay, 2CheckOut), will resort to these documents as an\r\nevidence for the Customer's agreement, especially in the event that\r\na Customer sends a chargeback inquiry based on points that he\/or she\r\nfirst accepted, but is trying now to refute.<\/p>\r\n

\r\nIf\/When\r\na chargeback report is received, the first step of the Service Provider's team will\r\nbe to try to contact the user. Meanwhile, the user account will be\r\nsuspended (in order to protect our system from fraudulent activity\r\nand misuse) and will remain suspended until the reasons for the\r\nchargeback have been clarified and a decision has been taken for according action. <\/p>\r\n

If\r\nthe chargeback\r\nhas occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the\r\naccount will be re-activated. <\/p>\r\n

If\r\nthe user has sent\r\na chargeback request based on groundless argumentation (to our own\r\njudgment and these Web Hosting Terms of Service), then a dispute will\r\nbe started with our authorized retailers in which the Web Hosting\r\nTerms of Service and the Acceptable\r\nUse Policy of the Service Provider will serve as\r\nproof of the\r\nCustomer's agreement. The retailers then, taking into consideration\r\nall provisions in these legal documents will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.<\/p>\r\n

In\r\ncase that the\r\nchargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account will\r\nremain suspended. <\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":785,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-788","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/pages\/788"}],"collection":[{"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/comments?post=788"}],"version-history":[{"count":0,"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/pages\/788\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/pages\/785"}],"wp:attachment":[{"href":"https:\/\/hosting.digimarketingnc.com\/es\/wp-json\/wp\/v2\/media?parent=788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}